Whether you need quick answers or detailed support, our team is here to help. Reach out in the way that works best for you.
Phone
Available 24 hours a day, 7 days a week.
Within the U.S.: 800-782-8782
Outside the U.S.: 510-251-6000
Video
Banking
Connect with a representative within 15 minutes, based on availability.
Click here to schedule a video call that fits your schedule.
Secure
Email
Use Digital Banking to send messages and attachments via Secure Email.
To Access Secure Email:
- Online Banking:
- Sign in to your account
- Click Secure Email
- Mobile App:
- Tap the menu
- Select Secure Email
Branches
Members can access their account(s) at any Spectrum Credit Union or Chevron Federal Credit Union branch.
Online
Use the Contact Us form below for general questions. Do not include sensitive information like account, debit card, or Social Security numbers.
Mail
Mailing Address:
Spectrum Credit Union
P.O. Box 4107
Concord, CA 94524
Shipping Address:
Spectrum Credit Union
2300 Clayton Road, Suite 700
Concord, CA 94520
Fax
Secure Fax: 415-522-5160
Home
Loan Help Desk
New mortgage inquiries: 888-750-4124
Outside the U.S.: 510-251-6010
Home Loan Servicing
Assistance with existing mortgages: 866-894-8186
- Payments
- Auto-Draft Payments
- Mortgage Payoffs
- Escrow
Outside the U.S.: 510-251-6015
Debit
Cards
To report a lost or stolen ATM/Debit card: 800-472-3272
Outside the U.S.: 614-564-3075
To activate/assign a PIN to a new ATM/Debit card or to change an existing PIN: 800-992-3808
Outside the U.S.: 614-564-3074
Credit
Cards
To report a lost or stolen credit card: 866-633-9958
Outside the U.S.: 701-461-1878
To report a lost or stolen VISA HELOC credit card: 800-234-5354
