Updated July 07, 2022 2:00 p.m. Pacific Time
If you receive a text that appears to come from the Credit Union and asks you to click a link or reply via text to confirm a Zelle® transaction, please DO NOT click the link or reply to the text. Instead, call us at 800-782-8782 or send us a Secure Email via Digital Banking.
Members have received text messages asking them to click a link or text back a YES or NO answer to verify a recent Zelle® transaction on their account. The transaction referenced is fictitious, leading the member to believe that they have unauthorized activity on their account.
When they respond to the text, a fraudster calls them pretending to be from the Credit Union’s Fraud Department and asks for member personal information, including their Digital Banking Username and Password to log in to their account. The phone number appears to be from our Call Center, but it is being spoofed.
This is a fraud scheme that is becoming particularly widespread and has been targeting financial institutions that offer Zelle®.
If you believe you have been a victim of this scam, please change your Digital Banking password immediately and contact us right away at 800-782-8782 so we may take steps to protect your account.
As a reminder, the Credit Union does not include links in text messages and will never ask for your Digital Banking password.
If you receive a call or text that appears to be from the Credit Union and have any concerns about its legitimacy, please call us directly at 800-782-8782.